Currys Law: how everything that can go wrong, will go wrong (& why Amazon will rule the world)
This is a boring blog. You can jump a few paragraphs down to the punchline if you like (and the latest update, from October 2021). It's about the remarkable, indeed baffling, inefficiency of some big organisations, in this case Currys PC World. As a customer or passenger I can't help but notice how systems are organised - so this piece is about how even the most basic things can be got wrong and how they could be put right. It's about very trivial problems by comparison wi